My Letters - Solution for airport woes - The National Dt. 19.04.2011
Passengers also don't gain any extra on baggage allowance checking in that way. This service charge could be lowered so that more passengers are attracted to it, thus reducing crowding at the airport.
Secondly, boarding passes issued from the City Terminal don't carry the gate numbers for departures. Passengers should be guided appropriately to avoid confusion and a last minute rush. A text messaging system could also inform passengers about their flights and gate numbers.
Thirdly, at the entry gate, staff on duty could allocate a priority line for baggage screening to those already carrying a boarding pass, or elderly passengers or those with special needs. This will avoid long queues.
Ramesh Menon, Abu Dhabi
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