Dubai Immigration Offers Value-added Online Services for Customers
Staff reporter KHALEEJ TIMES 21 October 2008
DUBAI - The Dubai Naturalisation and Residency Department (DNRD) unveiled a number of value-added customer care automated services at the ongoing Gitex-2008 which aims at offering customers the opportunity to make best use of the new technologies to process their various applications, according to a Press release on Sunday.
Following on the success of its highly acclaimed service ‘Amer’ which provides customers with prompt answers to all their DNRD related enquiries, the department will now receive enquiries and requests through a variety of initiatives including online chatting through the web site www.amer.ae, and video calling through 3G technology on mobile phones, in addition to the Toll-free (8005111), fax number (04- 3981177) and the email (firstname.lastname@example.org).
Customers can also follow up on the processing of their transactions through self-service kiosks that will be set in various locations to simplify procedures and provide convenient services for customers.
The kiosk allows customers to perform a variety of operations without the need to visit DNRD’s counters including applying for and enquiring about visa status as well as printing your own residence visa and other types of visas.
Nationals will also have the facility to renew their passports instantly through this system.
Another initiative, which was introduced, is called the Mobile visa service ‘M-Visa’. Upon issuance of entry visa permits (all types included), customers receive instant notifications via email and text messages in a form of a barcode.
Upon arrival at any of UAE entry points through Dubai, the barcode scanner set up at the DNRD checkpoints will read the details of the entry permit directly from the mobile devices of the visitors.